How to Download a Copy of Uploaded Data

• Users with Standard or Professional profiles can download a backup copy of all uploaded log files. To do this, you will find a download link for the archive below the analytics table on the device page.

• When creating a backup, the server requests some time to prepare the package. During processing, the server displays Preparing for downloading..., and once the package is ready, it shows the link Ready to Download.

On the download page, you can either download or delete created backup files.

The backup file will be stored in your account for 5 days. To create a new backup within this period, you must first delete the old file.