Riešenie problémov pre KidLogger PRO pre Android

This error can appear in Android 11 if previously there was installed an old version of the Kidlogger PRO application. You need to clear the traces of the old application in the phone's memory:
  1. Open the Settings of the phone, Applications, System Android;
  2. Open Memory section for this application. Click the Clear cache or Clear memory link or button;
  3. Try again to launch the System Android in Settings, Accessibility, System Android, Settings.

It happens that the Kidlogger PRO program is removed by an antivirus, or it disappears when the phone is reset to factory settings. But maybe there is simply no connection to the Internet on the child's phone.

How can we get known remotely if the KidLogger PRO program is still working or is it disabled (removed)?

  • Install the Remote control program on your own phone. (Read here)
  • Click the Configuration button.
  • Enter your child's phone number, your number, and the device ID from the server.

  • In order to find the device ID, go to the Kidlogger.net server in your account and find the 8-character code under the device name
  • Then click the Test connection button. If the Kidlogger PRO program is still running on the child's phone, the message Connection is OK will appear in a few seconds.

In order for everything to work, you and your child's phone must be able to send SMS.
If you see a message as in the screenshot below, it means that this phone will inform the user every time, that the KidLogger PRO tries to take a screenshot. In Android 6-9 there was a checkbox "Never ask again". In Android 10 and newer it is missing. SO you can not prevent this message to appear next time.

To ensure the confidentiality, it is recommended to disable the screenshot creation on this phone. You can do this from the server side on the Settings page.

Prečo je v súboroch denníka veľa záznamov ako „Zaznamenávanie spustené systémom“? Môže to mať viac príčin, prečo aplikácia KidLogger PRO zobrazuje v súboroch denníka toto hlásenie a nefunguje správne:

  1. Na cieľovom telefóne/tablete sú nainštalované nejaké nekompatibilné aplikácie: antivírusy, čističe pamäte, optimalizátory. Ak vidíte takú aplikáciu, skúste pridať KidLogger PRO do zoznamu výnimiek danej aplikácie. Ak to nie je možné, odinštalujte túto aplikáciu. Prečítajte si viac o antivírusoch a optimalizátoroch>>
  2. Telefón je preťažený aplikáciami. Nie je voľná pamäť na spustenie služieb a procesov aplikácie KidLogger. Odinštalujte nejaké veľké programy, prípadne obnovte telefón do stavu z výroby (Nastavenia > Zálohovanie a reset > Obnovenie predvoleného stavu). Po obnovení telefónu je potrebné znova nainštalovať aplikáciu KidLogger PRO a jej moduly.
  3. Zabudované optimalizátory pamäte a aplikácie na úsporu energie. Keď je v činnosti veľká aplikácia, systém Android zatvorí procesy na pozadí, aby mohol poskytnúť výkon a pamäť. Aplikácia KidLogger PRO funguje na pozadí a teda by mohla byť systémom ako prvá zatvorená.

Ako vypnúť interné funkcie na úsporu energie týkajúce sa aplikácie KidLogger PRO a jej modulov na rozličných telefónoch.

Starting with Android 10, the procedure for recording sounds by third-party applications has changed. Now, sound recording is possible only with an additional microphone, which normally is used for noise reduction. To record sounds, the phone needs a system function called Voice Recognition. Some phone firmware does not have this feature to save power and reduce the load on the processor. For example, on the Xiaomi Mi A2 Lite phone.

On such phones, recording sounds with third-party programs is not possible. To check, you can try installing the ACR Cube call recorder program on your phone. It also uses the Voice Recognition procedure.

If this program is compatible with your phone, then Kidlogger PRO will also be able to record the conversation. If it is incompatible, then this phone cannot be used to record sounds and conversations. Although other functions of Kidlogger PRO will work.

  • Možno sú nejaké funkcie vypnuté. Spustite na cieľovom telefóne aplikáciu KidLogger PRO: Nastavenia, Záznam hovorov – všetky funkcie musia byť zapnuté.
  • Na telefóne nesmú byť nainštalované iné aplikácie na nahrávanie hovorov. Je potrebné ich odinštalovať alebo zakázať.
  • Telefón nesmie byť zahltený aplikáciami a súbormi. Je potrebné vyčistiť telefón od súborov a programov.
  • Možno boli nejaké nahrávky poškodené počas prenosu, prípadne neboli odoslané. Nájdete ich v cieľovom telefóne: spustite aplikáciu KidLogger –  Preview log file, Audio list tab.
  • Na telefóne sa môžu prevziať ako súbor vo formáte HTML. Treba zmeniť príponu z .html na .3gp. Na počítači je potrebné mať nainštalovaný K-lite codec pack, ak chcete počúvať nahrávky v programe Windows Media Player.
  • If you see the message "Voice recognition is not supported" in the event log, it means that calls cannot be recorded on this phone at all.
  • Starting from Android 5, all programs in the system are disallowed recording voice from the line. All that remains is the microphone recording. However, the KidLogger PRO program requests sound from the line just in case. If the manufacturer or the firmware of the phone does not comply with the Google requirement, then the recording is possible. Now it is impossible to say for sure which phone models will record incoming voice and which will not. This can be understood only by installing the KidLogger PRO application on the phone.
  • You can increase the speaker volume during a call. Then the voice of the interlocutor will be recorded by the microphone.
  • Ak chcete zaznamenávať stlačenia klávesov a správy v aplikáciách WhatsApp, Skype, Viber, Facebook atď., je potrebné nainštalovať modul Support Android (TalkBackTS_4). Tento modul je k dispozícii na stránke Prevzatie pre používateľov verzie Professional.
  • Náš modul čítačky obrazovky je experimentálna funkcia, ktorá dokáže zaznamenávať obsah obrazovky. Nakonfigurovali sme ju tak, aby zaznamenával poslednú správu v obľúbených messengeroch. Vo viacerých aplikáciách je nemožné nájsť, kto správu napísal. Ak používateľ číta staré správy, náš modul ich tiež zaznamenáva. Takže niektoré správy môžu chýbať, ak ich používateľ nečíta, ale iné zase môžu byť zobrazené dvakrát. Ospravedlňujeme sa za nepríjemnosti.

    You need to check if the System Android and Support Android apps are still installed on the target phone.

    - If not, install the KidLogger PRO application again.

    - If yes, uninstall them and install the KidLogger PRO application again.

    Use the newest version and the newest instruction how to uninstall/install the KidLogger PRO for Android.

    The window where you can uninstall the System Android and Support Android apps disappears to disallow the child to uninstall the KidLogger PRO. It is a feature of the Support Android application.

    But to uninstall the KidLogger PRO, you need first to disable the Support Android application in Settings, ACCESSIBILITY. After you did it, the windows of Settings/Applications/System Android and Support Android will never disappear. After this you will be able to uninstall The System Android and Support Android in Settings/Applications.

    It is a particularity of Android 10-11 and old version of KidLogger PRO. You need to install a new version of KidLogger PRO that initially doen't have any icon.

    This means that the second module of the program is installed, but disabled in the phone settings. Launch the Settings on the target phone, Accessibility. Switch the Support Android on.

    Support Android restarts the main  program (named System Android) if it was suddenly disabled by the system or another program. It also helps to capture screenshots in social media. It also records the typed text.

    The Android system can disable both KidLogger PRO modules (System Android and Support Android) to save power. And after this, Android does not switch them on. Therefore, we recommend enabling both of these programs not to save battery power. This is usually done in Phone Settings, Programs (applications), menu, Special access, ignore battery optimization. Both programs (System Android and Support Android) must be enabled.

    If you see the following messages:

    System Android included in battery optimization

    Support Android included in battery optimization

    This means that the one of two modules (and maybe both) may be stopped by Android system any time. 

    To prevent it, launch the Settings on the target phone, Applications, Menu, special access,

    • Find the option Ignore battery optimization or something like this.
    • Allow the System Android and Support Android apps not to save the battery power.

    If you see the following messages:

    Appear on top is not allowed for System Android

    Appear on top is not allowed for Support Android

    This means that the one of two modules (and maybe both) is incorrectly configured. 

    To fix it, launch the Settings on the target phone, Applications, Menu, special access,

    • Find the option Appear on top or something like this.
    • Allow the System Android and Support Android apps working on the top of other apps.

    This means that the Support Android module is not installed. This module reads keystrokes, messages in messengers, web addresses, and takes screenshots. It also restarts the main module if it was stopped by the system or by other programs. If the Support Android is not installed, install it, please. Download it from the download page of KidLogger PRO.

    Download page

    Make it active in Settings/Accessibility on the target phone.

    Configure it to work on the top and not to save the power.

    How to do it>>

    It means, the internal memory is full more than on 75%. The applications can not create new files.
    KidLogger PRO can not record audio file and make screenshots, because it stores them in the internal memory of the phone.
    You need to clear the internal memory: Uninstall unused apps, move documents and photos onto an SD card.