Riešenie problémov pre KidLogger PRO pre Android
- Open the Settings of the phone, Applications, System Android;
- Open Memory section for this application. Click the Clear cache or Clear memory link or button;
- Try again to launch the System Android in Settings, Accessibility, System Android, Settings.
It happens that the Kidlogger PRO program is removed by an antivirus, or it disappears when the phone is reset to factory settings. But maybe there is simply no connection to the Internet on the child's phone.
How can we get known remotely if the KidLogger PRO program is still working or is it disabled (removed)?
- Install the Remote control program on your own phone. (Read here)
- Click the Configuration button.
- Enter your child's phone number, your number, and the device ID from the server.
- In order to find the device ID, go to the Kidlogger.net server in your account and find the 8-character code under the device name
- Then click the Test connection button. If the Kidlogger PRO program is still running on the child's phone, the message Connection is OK will appear in a few seconds.
To ensure the confidentiality, it is recommended to disable the screenshot creation on this phone. You can do this from the server side on the Settings page.
Prečo je v súboroch denníka veľa záznamov ako „Zaznamenávanie spustené systémom“? Môže to mať viac príčin, prečo aplikácia KidLogger PRO zobrazuje v súboroch denníka toto hlásenie a nefunguje správne:
- Na cieľovom telefóne/tablete sú nainštalované nejaké nekompatibilné aplikácie: antivírusy, čističe pamäte, optimalizátory. Ak vidíte takú aplikáciu, skúste pridať KidLogger PRO do zoznamu výnimiek danej aplikácie. Ak to nie je možné, odinštalujte túto aplikáciu. Prečítajte si viac o antivírusoch a optimalizátoroch>>
- Telefón je preťažený aplikáciami. Nie je voľná pamäť na spustenie služieb a procesov aplikácie KidLogger. Odinštalujte nejaké veľké programy, prípadne obnovte telefón do stavu z výroby (Nastavenia > Zálohovanie a reset > Obnovenie predvoleného stavu). Po obnovení telefónu je potrebné znova nainštalovať aplikáciu KidLogger PRO a jej moduly.
- Zabudované optimalizátory pamäte a aplikácie na úsporu energie. Keď je v činnosti veľká aplikácia, systém Android zatvorí procesy na pozadí, aby mohol poskytnúť výkon a pamäť. Aplikácia KidLogger PRO funguje na pozadí a teda by mohla byť systémom ako prvá zatvorená.
You need to check if the System Android and Support Android apps are still installed on the target phone.
- If not, install the KidLogger PRO application again.
- If yes, uninstall them and install the KidLogger PRO application again.
Use the newest version and the newest instruction how to uninstall/install the KidLogger PRO for Android.
But to uninstall the KidLogger PRO, you need first to disable the Support Android application in Settings, ACCESSIBILITY. After you did it, the windows of Settings/Applications/System Android and Support Android will never disappear. After this you will be able to uninstall The System Android and Support Android in Settings/Applications.
This means that the second module of the program is installed, but disabled in the phone settings. Launch the Settings on the target phone, Accessibility. Switch the Support Android on.
Support Android restarts the main program (named System Android) if it was suddenly disabled by the system or another program. It also helps to capture screenshots in social media. It also records the typed text.
The Android system can disable both KidLogger PRO modules (System Android and Support Android) to save power. And after this, Android does not switch them on. Therefore, we recommend enabling both of these programs not to save battery power. This is usually done in Phone Settings, Programs (applications), menu, Special access, ignore battery optimization. Both programs (System Android and Support Android) must be enabled.
If you see the following messages:
System Android included in battery optimization
Support Android included in battery optimization
This means that the one of two modules (and maybe both) may be stopped by Android system any time.
To prevent it, launch the Settings on the target phone, Applications, Menu, special access,
- Find the option Ignore battery optimization or something like this.
- Allow the System Android and Support Android apps not to save the battery power.
If you see the following messages:
Appear on top is not allowed for System Android
Appear on top is not allowed for Support Android
This means that the one of two modules (and maybe both) is incorrectly configured.
To fix it, launch the Settings on the target phone, Applications, Menu, special access,
- Find the option Appear on top or something like this.
- Allow the System Android and Support Android apps working on the top of other apps.
This means that the Support Android module is not installed. This module reads keystrokes, messages in messengers, web addresses, and takes screenshots. It also restarts the main module if it was stopped by the system or by other programs. If the Support Android is not installed, install it, please. Download it from the download page of KidLogger PRO.
Make it active in Settings/Accessibility on the target phone.
Configure it to work on the top and not to save the power.