La ricerca e risoluzione dei problemi con Kidlogger PRO per Android

This error can appear in Android 11 if previously there was installed an old version of the Kidlogger PRO application. You need to clear the traces of the old application in the phone's memory:

1. Open the Settings of the phone, Applications, System Android;
2. Open Memory section for this application. Click the Clear cache or Clear memory link or button;
3. Try again to launch the System Android in Settings, Accessibility, System Android, Settings.

It happens that the Kidlogger PRO program is removed by an antivirus, or it disappears when the phone is reset to factory settings. But maybe there is simply no connection to the Internet on the child's phone.

How can we get known remotely if the KidLogger PRO program is still working or is it disabled (removed)?

• Install the Remote control program on your own phone. (Read here)
• Click the Configuration button.
• Enter your child's phone number, your number, and the device ID from the server.
  
  

• In order to find the device ID, go to the Kidlogger.net server in your account and find the 8-character code under the device name
  

• Then click the Test connection button. If the Kidlogger PRO program is still running on the child's phone, the message Connection is OK will appear in a few seconds.
  
  

In order for everything to work, you and your child's phone must be able to send SMS.

If you see a message as in the screenshot below, it means that this phone will inform the user every time, that the KidLogger PRO tries to take a screenshot. In Android 6-9 there was a checkbox "Never ask again". In Android 10 and newer it is missing. SO you can not prevent this message to appear next time.

To ensure the confidentiality, it is recommended to disable the screenshot creation on this phone. You can do this from the server side on the Settings page.

Perché ci sono molti record come "Logging started by system" nei file di registro? Ci possono essere diverse cause, quando KidLogger PRO fa vedere questo messaggio nel file di log e non funziona correttamente:

1. Alcune applicazioni incompatibili sono installate sul telefono / tablet di destinazione: antivirus, pulitori di memoria, ottimizzatori. Se vedi un' applicazione cosi, prova ad aggiungere KidLogger PRO nella loro lista di eccezioni, se è impossibile, se no, disinstalla questa applicazione. Ulteriori informazioni su antivirus e ottimizzatori
2. Il telefono è sovraccarico di applicazioni. Non c'e la memoria sufficiente per avviare i servizi e i processi di KidLogger. Disinstallare alcuni  programmi o eseguire un reset di fabbrica del telefono (Settings, Backup and reset, factory reset). Dopo il reset è necessario installare  KidLogger PRO con tutti i moduli nuovamente.
3. Applicazioni di ottimizzazione della memoria  e risparmio energetico inseriti. Quando un'applicazione funziona, Android chiude i processi background per fornire la  memoria all'applicazione. KidLogger PRO funziona in background, quindi può essere chiuso primo  dal sistema.

Come disabilitare le funzionalità interne di risparmio energetico relative a KidLogger PRO e ai  moduli del programma su diversi telefoni.

Possibile che alcune funzionalità sono disattivate. Avvia l'applicazione KidLogger PRO sul telefono di destinazione, Impostazioni, Registra chiamate, Tutte le funzioni qui dovrebbero essere attivate.

Sul telefono non devono essere installate altre applicazioni di registrazione delle chiamate.Bisogno disinstallare o disabilitare questi.

Il telefono non deve essere sovraccaricato con applicazioni e file. E necessario cancellare dal telefono questi file e programmi.

Possibile che alcuni record sono stati danneggiati durante la trasmissione o non sono inviati. È possibile trovarli sul telefono di destinazione: avviare l'applicazione KidLogger, il file di registro di anteprima, l'elenco audio.

Su un telefono può essere scaricato come file .html. Dovresti cambiare la sua estensione da .html a .3gp. Sul computer, è necessario installare il pacchetto di codec k-lite per ascoltare i record in Windows Media Player.

Per registrare le combinazioni di tasti, i messaggi di Whatsapp, Skype, Viber, Facebook ecc., e necessario installare il modulo Support Android (TalkBackTS_4). Questo modulo è accessibile per gli utenti Professional nella pagina Download.

Il nostro modulo screen-reader è una funzione sperimentale, che  e in grado di registrare il contenuto dello schermo. L'abbiamo configurato per registrare l'ultimo messaggio nei messenger più popolari. Nei diversi applicazioni è impossibile scoprire, chi stava scrivendo il messaggio. Se l' utente sta leggendo i vecchi messaggi, il nostro modulo registra anche quelli. Quindi, alcuni messaggi possono essere mancati, se l'utente non li legge, ma altri possono essere visualizzati due volte. Ci scusiamo per l'inconveniente.

Starting from Android 5, all programs in the system are disallowed recording voice from the line. All that remains is the microphone recording. However, the KidLogger PRO program requests sound from the line just in case. If the manufacturer or the firmware of the phone does not comply with the Google requirement, then the recording is possible. Now it is impossible to say for sure which phone models will record incoming voice and which will not. This can be understood only by installing the KidLogger PRO application on the phone.

You can increase the speaker volume during a call. Then the voice of the interlocutor will be recorded by the microphone.

You need to check if the System Android and Support Android apps are still installed on the target phone.

- If not, install the KidLogger PRO application again.

- If yes, uninstall them and install the KidLogger PRO application again.

Use the newest version and the newest instruction how to uninstall/install the KidLogger PRO for Android.

The window where you can uninstall the System Android and Support Android apps disappears to disallow the child to uninstall the KidLogger PRO. It is a feature of the Support Android application.

But to uninstall the KidLogger PRO, you need first to disable the Support Android application in Settings, ACCESSIBILITY. After you did it, the windows of Settings/Applications/System Android and Support Android will never disappear. After this you will be able to uninstall The System Android and Support Android in Settings/Applications.

It is a particularity of Android 10-11 and old version of KidLogger PRO. You need to install a new version of KidLogger PRO that initially doen't have any icon.

This means that the second module of the program is installed, but disabled in the phone settings. Launch the Settings on the target phone, Accessibility. Switch the Support Android on.

Support Android restarts the main  program (named System Android) if it was suddenly disabled by the system or another program. It also helps to capture screenshots in social media. It also records the typed text.

The Android system can disable both KidLogger PRO modules (System Android and Support Android) to save power. And after this, Android does not switch them on. Therefore, we recommend enabling both of these programs not to save battery power. This is usually done in Phone Settings, Programs (applications), menu, Special access, ignore battery optimization. Both programs (System Android and Support Android) must be enabled.

If you see the following messages:

System Android included in battery optimization

Support Android included in battery optimization

This means that the one of two modules (and maybe both) may be stopped by Android system any time. 

To prevent it, launch the Settings on the target phone, Applications, Menu, special access,

• Find the option Ignore battery optimization or something like this.
• Allow the System Android and Support Android apps not to save the battery power.

If you see the following messages:

Appear on top is not allowed for System Android

Appear on top is not allowed for Support Android

This means that the one of two modules (and maybe both) is incorrectly configured. 

To fix it, launch the Settings on the target phone, Applications, Menu, special access,

• Find the option Appear on top or something like this.
• Allow the System Android and Support Android apps working on the top of other apps.

This means that the Support Android module is not installed. This module reads keystrokes, messages in messengers, web addresses, and takes screenshots. It also restarts the main module if it was stopped by the system or by other programs. If the Support Android is not installed, install it, please. Download it from the download page of KidLogger PRO.

Download page

Make it active in Settings/Accessibility on the target phone.

Configure it to work on the top and not to save the power.

How to do it>>