Troubleshooting for Kidlogger for Android:


In the continuation we'll describe how to disable internal power-saving features regarding to KidLogger and its modules at different phones.

  1. Settings/Accessibility/HelperService->off
  2. Settings/Battery/Menu/Battery optimization/Not optimized -> All apps/
  3. Parental Time Control -> don't optimize
  4. Helper Service-> don't optimize
  5. Settings/Applicaitons/Parental Time Control/Battery usage/Background activity on
  6. Settings/Applicaitons/Parental Time Control/Advanced/Display over other apps -> Allowed
  7. Settings/Accessibility/Helper Service->on
  • Open Settings of the phone, Battery / App power saving / Detail.
  • Click Parental Time Control and select Turned off.
  • Settings/Accessibility/Helper Service->off
  • Open Settings of the phone, Device maintenance/Battery / App power monitor/ uncheck Parental time control
  • Unmonitored apps/Add apps/Parental time control/done
  • Settings/Apps/Helper Service/Battery/Optimize battery usage / Apps not optimized -> App apps.
  • Helper Service -> switch off;
  • Parental Time control -> switch off;
  • Settings/Biometrics and security/ App permission monitor -> off
  • Settings/Accessibility/Helper Service->on
  • Settings/Accessibility/Helper Service -> off
  • Settings/Battery/Menu/Batery optimization/Not Optimized(All apps)/
  • Parental Time Control -> don't optimize
  • Helper Service -> don't optimize
  • Settings/Accessibility/Helper Service -> on
  • Open Settings of the phone, Advanced settings. Battery manager, Protected apps.
  • Switch the Parental Time Control and Helper Service on.
  • Open Settings of the phone, Advanced settings, Accessibility. Switch off Helper service
  • Open Settings of the phone, Apps. Setting icon on floating menu, Special access
  • Ignore Battery optimization, Allowed->all apps
  • Parental time control and Helper service - > allowed.
  • Settings, Battery, Launch(...),Parental time control - > off, Manage manually; all on.
  • Do the same with Helper service.
  • Open Settings of the phone, Advanced settings, Accessibility. Switch on Helper service
  • Settings/Accessibility/Helper Service-off.
  • Settings/Installed apps/ Parental time control;
  • Autostart -> on
  • Do the same for Helper Service;
  • Settings/Installed apps/ Parental time control;
  • Batterysaver -> No restrictions;
  • Do the same for Helper Service;
  • or
  • Settings/Battery & performance/Choose apps;
  • Select Parental time control and choose No restrictions;
  • Do the same with Helper Service.
  • Make Helper Service active in Settings/Accessibility.
  • Settings/Accessibility/Helper Service - > off.
  • Open the app Security.
  • Go to Permissions/Autostart, turn on Parental Time Control and Helper Service.
  • Open the app Security.
  • Go to Permissions/Permissions, choose Parental Time Control. Allow all options.
  • Do the same with Helper Service.
  • Open Settings/Additional settings/Battery & Performance/Manage apps battery usage/Choose apps.
  • Choose Parental Time Control, go to Custom.
  • In Background Network press Stay Connected, in Background Location press Allow.
  • Do the same with Helper Service.
  • Another variant:

  • Open app Security
  • Manage apps/Parental time control/Autostart -> on.
  • Open app Settings/Battery&performance/Power/App batery saver/ Parental time control -> no restrictions.
  • Settings/Accessibility/HelperService-off;
  • Open Settings/Battery/Menu/Battery optimization
  • or
  • open Settings/Apps & notifications/ HelperService-> advanced/ Battery/ Batery optimization
  • Click on Not optimized, choose All apps;
  • Click on Parental time control, choose Don't optimize, Done;
  • Do the same with HelperService;
  • Make HelperService active in Settings/Accessibility.
    • Kidlogger application records the user activity during all the day, and sends it by piecemeal to the server. For successful sending it needs Internet connection. If after the last connection and before the end of this day a user was making something with his phone, this activity will be recorded, but will not be sended to the server.
    • From the beginning of the new day, Kidlogger will start the recording of new log file. This file will be sended to the server. What can we do? If you are far away from a person, you are looking after, Ask him(her) before the midnight to Enter the Internet from his phone and to send you a letter through the Skype or other messenger.
    • If you are near, and have an access to this device, launch please kidlogger application, press the button “View log file”, and you will see the whole journal and media-files, stored on the phone for last 5 days.
    • Sometimes, especially on tablets, a device is telling out only the menu page. Unfortunately, we can not change here anything. Android finds out, that a program from accessibility is on and turns on some functions from this section. A fact, that on majority of devices this bug is absent, makes us consider, that it is a bug of Android configuration. It happens even on expensive, brand phones and tablets.
    • Verify please, if you have installed Helper Service. Launch Parental time control, and if this module is not installed, the applicaiton shows the notification.
    • Audio records is possible to hear only if you have installed Kidlogger PRO.
    • Verify please in Kidlogger Settings, if this feature is switched on or not. Configure the settings, you need. Some menus have sub-menu. Then you need to restart the application.
    • Only Kidlogger PRO records the photos and sends them to the server. A simple kidlogger for Android records only a fact that a photo has been taken.
    • Parental Time Conrol applicaiton can not record the SMS. You can install KidLogger old version or KidLogger PRO along with Parental time control applicaiton to record the SMS.
    • Html files of logs are stored in phone's internal memory. You don't need to erase it manually, because they are erasing automatically after 5 days.If you still want to do it, disable Helper Service in Settings/Accessibility, open Settings/Applicaitons, Select Parental time control, Clear Data. After this action you have to configure Parental time control again.
    • Open the Settings of Parental time control, Monitoring settings, Coordinates -> On.
    • Assign your phone to use GPS coordinates.
    • on Android 4.1:
      Launch Settings of Android, Location services, GPS satellites -> on
    • on Android 4.2:
      Launch Settings of Android, Location access, Access to my location->on, GPS satellites -> on.
    There may be several reasons of KidLogger stopping:
    • Incompatible applications
      (read about them here)
    • Anti-virus and memory-cleaners.
    • Embedded memory- and power-optimizing applicaitons. See below.
    • To avoid the showing of any notification from monitoring applicaiton, launch Android settings, Applications, Parental time control. Uncheck the option Show notifications.