Troubleshooting for service

  • For Basic subscription, the limit is 5 devices per one account.
  • For Standard this limit is 5 devices, for Professional user account - up to 10 devices.
  • To monitor more than 10 devices, use StaffCounter service.
  • Use our contact form to announce us about this.
  • Send us your order ID and e-mail address, you used for payment. We’ll resolve this situation ASAP.
  • It doesn't appear immediately, but after 10 min after the coming of log files.
  • If a function doesn't work at all or works wrong, use our contact form to inform us.