Troubleshooting for Kidlogger for Windows

  • Google Chrome can detect the KidLogger application as a dangerous file and stop the downloading.



  • You need to open the Menu of the Chrome browser and open the Downloads section;



  • Click Keep dangerous file.

  • The antivirus program does not know what your child is on the computer. Therefore, the tracking program can be recognized as spyware;
  • Find the Settings menu in your antivirus software. Disable the real-time protection temporarily;
  • Download the KidLogger application onto your computer. Install it and connect it to your account on the server;
  • Find the list of exclusions in the antivirus program settings. Add the working folder of the KidLogger program there. By default, this is C: \ Program files \ KidLogger;
  • Turn on real-time protection.
  • Launch the KidLogger agent on the target computer and click the "Connect to account" button. Open, please, the Format tab. Click Open troubleshooting log. Copy the report-USERNAME.txt file and send it to our support service.

  • Probably, a too high threshold for your microphone was installed. Log into your user account on the computer and open the Settings page. If you have two or more devices, choose the necessary one in the list.
  • Find the option Sound recording threshold and reduce the value.
  • Save the settings and restart the target computer.
  • Open, please, the Options of Kidlogger application. On tab General, check the option “Log any user on this PC“.
  • Open, please Program files\Kidlogger folder. There must be a lame_enc.dll file. It can be erased or blocked by some antivirus programs. If so, You need to reinstall the KidLogger application and add it to the list of exclusions of the AV program.
  • The Kidlogger application shows all the symbols, a user inserted from his keyboard, and even those, that user has typed by a mistake, and will erase in the future. Because KidLogger uses the clipboard of the keyboard, it can not find out, where one line is finishing and begins a new one. So, sometimes two lines are connected together. But we continue to improve the application, and, hope, soon it will be possible to separate the different sentences.
  • Kidlogger does not record all clipboard, but only the first 50 symbols.
  • Now all the settings ought to be changed from the server.
  • Log into your user account and open the Settings page. Choose the desired device in the list.
  • Change the settings. Click Save;
  • Restart the target computer;
  • Run Kidlogger as administrator and stop the monitoring.
  • Close the application.
  • Run it again as administrator and check all visible users in the main window.
  • Start the monitoring.

If it is a Windows device:

Log in to the computer as the user whose virtual device was deleted. Open the C:\Program Files (x86)\KidLogger folder and run the kidlogger_user.exe file from there. Click the Connect to server button. Enter the email address registered on the server and click Connect. A new virtual device will be created in your dashboard.

Check please if the application of KidLogger is still installed on the target computer. It should be in C:\ Program files(x86) \ KidLogger folder.
If not, install it again.
If yes, launch the KidLogger.exe file as administrator, click the Start button.
You need also add the KidLogger working folder to the list of exclusions of Windows Defender or other antivirus application, installed on the computer: