Frequently asked questions

  • If a virtual device has been accidentally deleted from the server, it is not possible to restore it, only from the server side.
  • You need to launch KidLogger / KidLogger PRO application on target phone/computer, find the option of connection to the server and write your e-mail address instead of old device ID. Click Connect.
  • The application will receive a new device ID from the server, and in your dashboard will appear a new virtual device.

It is important to follow the sequence:

  1. In the installation wizard, configure the password and add the application to Device Administrator's list. It will make it harder to uninstall the application. If it is not added to this list, the program shows a notification.
  2. Install Helper Service application. If it is not installed, the program shows a notification. But don't make it active now! Just install.
  3. On Android 6 and newer, you can disallow stopping of Parental time control and Helper service apps by embedded power-saving apps. More info>>
  4. Make Helper Service active in Settings/Accessibility; It will close Settings app every time when a user touches the name of Parental Time Control. So it prevents Parental time control to be uninstalled or modified. (If you want to change some settings yourself, you need previously make Helper Service inactive in Settings/Accessibility. )
  5. In Parental time control settings, you can disallow launching of Play Market and Settings of the phone. Just add it to the list of blocked applications.

You can see the total size of uploaded files on the Screenshots page.

When the limit of 9, 200 or 500 MB is reached, older files disappear.

If you have a Standard or Professional subscription, you can download the entire backup of uploaded data. Below the Analytic table, you can see a link.

Locally on the target phone or computer, the files are stored for several days. This value you can configure from the server side, on the Settings page.

Log in your user profile:

click your name in the upper-right corner of the window.

Click the "Delete profile" button.

Choose the reason and click "Delete profile"