Frequently asked questions

  • If a virtual device has been accidentally deleted from server, it is not possible to restore it only from server side.
  • You need to launch KidLogger / KidLogger PRO application on target phone/computer , Find the option of connection to server and write your e-mail address instead of old device ID. Click Connect.
  • The application will receive a new device ID from the server, and in your dashboard will appear a new virtual device.

It is important to follow the sequence:

  1. In the installation wizard configure the password and add the application to Device Administrators list. It will make it harder to uninstall the application. If it is not added to this list the program shows a notification.
  2. Install Helper Service application. If it is not installed, the program shows a notification. But don't make it active now! Just install.
  3. On Android 6 and newer you can disallow stopping of Parental time control and Helper service apps by embedded power-saving apps. More info>>
  4. Make Helper Service active in Settings/Accessibility; It will close Settings app every time when a user touches name of Parental Time Control. So it prevents Parental time control to be uninstalled or modified. ( If you want to change some settings yourself, you need previously make Helper Service inactive in Settings/Accessibility. )
  5. In Parental time control settings you can disallow launching of Play Market and Settings of the phone. Just add it to the list of blocked applications.

KidLogger PRO works in background. In Android 6 and newer there are embedded power-saving applicaitons, that can stop any background precess without informing a user.

After you installed and connected KidLogger RPO you need to disable embedded power-saving features regarding to KidLogger PRO and its modules. Read here how to do it>>